DELIVERY COSTS

The processing time for orders is 3-5 business days. After that, delivery time within the UK is 3-5 days, and around 10-15 days internationally. Please keep that in mind during national holidays as this time may vary.

*UK Express Delivery – orders placed before 2pm are delivered next working day.
^All delivery times are based on working days.

Courier Time Cost
UK Standard Delivery 3-5 days £4.99
UK Express Delivery Exc. Personalised Orders 1 day (Next Day) £9.99
European Delivery 4-5 days £13.00
US/Canada Standard Delivery Up to 14 days £15.00
US/Canada Priority Delivery 5-7 days £18.00
Worldwide Delivery Up to 20 days £20.00

PLEASE NOTE: We do not recommend UK Express Delivery (Next Day) for personalised items. Due to high demand we can not guarantee that personalised orders will be delivered next day. Please allow 3-5 days after processing time for all personalised orders.

CUSTOMS CHARGES

The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please ensure you familiarise yourself with your country’s customs charges and levies prior to placing an order.

PLEASE NOTE: To comply with our countries export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

IMPORTANT INFORMATION

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, adverse weather, power outages, loss of internet services, etc.).

WE RESERVE THE RIGHT

To cancel any order, at which time we will immediately notify this action by e-mail, using the details provided. We will refund all monies paid using the original method received.

RETURNS

Due to the high demand and limited availability, all Theodore Grey sales are final.